top of page

Refund Policy

Last updated: September 01, 2024

 

At Elora Odyssey, we aim to deliver high-quality services that meet our clients' expectations. We understand that circumstances may arise where a refund is necessary. This policy outlines the terms for refunds and cancellations, providing transparency and ensuring that both parties are protected.

​

Payment Structure

Our payment structure is as follows:

  • 50% non-refundable deposit: A non-refundable deposit of 50% is required before the start of the project or service. This deposit secures the necessary time, resources, and commitment from our team to initiate the work and is non-refundable once paid.

  • 50% final payment: The remaining 50% is due upon project or service completion. This payment must be made within 7 days of the project delivery or service completion.

​

Refund and Cancellation Terms

Non-refundable Deposit

  • The initial 50% deposit is non-refundable. This ensures that Elora Odyssey is compensated for the resources and time invested in preparing and beginning the project.

  • If a client cancels the project before it begins, the deposit will not be refunded, but no further charges will be applied.

Final Payment

  • The remaining 50% final payment is required upon completion of the project. Once the project or service has been delivered, no refunds will be provided for the final payment unless the client can demonstrate a breach of the agreed-upon deliverables.

 

Refund Eligibility

Refunds will only be considered in the following situations:

  • Project Not Delivered: If we are unable to deliver the agreed-upon project or service, the client is entitled to a refund of any portion of the final payment that has been made, excluding the non-refundable deposit.

  • Partial Completion: If the project is canceled after it has commenced but before completion, we may issue a partial refund of the final payment based on the work not yet performed. The 50% deposit remains non-refundable.

  • Non-performance or Breach: If there is a proven failure by Elora Odyssey to meet the agreed-upon terms of the service or deliverables, we will review the claim and may offer a refund or rectify the situation to the client's satisfaction.

​

Non-refundable Items and Services

Refunds will not be provided under the following conditions:

  • Completed Services: Once services have been fully delivered, and the final payment has been made, refunds will not be provided.

  • Digital Products: Any digital products or downloadable content, once accessed or downloaded, are not eligible for a refund.

​

Requesting a Refund

To request a refund, please contact us at hello@eloraodyssey.com within 14 days of the final payment or the cancellation of the project. Your request should include:

  • Your full name

  • The date of payment

  • Service purchased

  • A detailed explanation of the reason for the refund request

We will review your request and respond within 5 business days.

​

Processing Refunds

If your refund is approved, it will be processed using the original payment method. Refunds may take up to 7–10 business days to appear in your account, depending on your payment provider.

​

Protection for Both Parties

To ensure fairness, we encourage both parties to:

  • Review the Agreement: Clients should carefully review all project details, including timelines and deliverables, before work begins to avoid any misunderstandings.

  • Open Communication: Throughout the project, we encourage open communication between our team and the client to address any concerns early in the process.

  • Resolution Process: In the event of dissatisfaction, Elora Odyssey is committed to working with clients to find a mutually agreeable solution before pursuing a refund.

​

Modifications to This Policy

Elora Odyssey reserves the right to modify or update this Refund/Return Policy at any time. Changes will be posted on this page with an updated "Last updated" date.

 

Contact Us

If you have any questions or require assistance regarding our Refund/Return Policy, please contact us:

bottom of page